Privacy policy

At Luxeclothe, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the steps we take to ensure your information is secure.

1. Information We Collect

Personal Information
We may collect the following personal data when you interact with our website:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely via Stripe)

  • Order and transaction history

Non-Personal Information
Automatically collected when you browse our site:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring URLs

  • Pages viewed and time spent on site

  • Access date and time

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Send order updates and confirmations

  • Provide customer service and support

  • Send marketing communications (only with your consent)

  • Improve website performance and user experience

  • Prevent fraudulent activity and enhance security

3. Sharing Your Information

We never sell your personal information. We may share it only under these conditions:

  • With trusted third-party service providers for payment processing, shipping, and order management

  • To comply with legal obligations, such as court orders or law enforcement requests

  • In the event of a business transfer, such as a merger, acquisition, or asset sale

4. Data Security

We take all reasonable steps to protect your data:

  • SSL Encryption for secure transmission of sensitive payment data

  • Restricted Access to personal data by authorized personnel only

  • Routine Security Audits to monitor vulnerabilities and improve safety

5. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate or outdated data

  • Delete your information, where legally permitted

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: [email protected]

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website usage. Cookies help us:

  • Remember your preferences

  • Track website performance

  • Improve features and navigation

You can disable cookies via your browser settings, though this may affect some functionality.

7. Third-Party Links

Our website may include links to other websites we do not control. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before sharing personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of our website indicates your agreement with the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Address: 132a/2, To 15 KP1, Trung My Tay, Quan 12, Ho Chi Minh city, 700000, Vietnam
Phone (SMS only): +84-0364082935
Support Hours: 9:00 AM – 5:00 PM (GMT+7), Monday to Saturday

Thank you for trusting Luxeclothe. Your privacy and security matter to us.

Luxeclothe
Fashion Forward Since 2024