Payment Policy

At Luxeclothe, we manage all aspects of production and fulfillment directly from our facilities in Vietnam. To ensure a secure and seamless checkout experience, we’ve partnered with trusted payment providers and follow industry-standard safety protocols.

Accepted Payment Methods

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Online Payments: Stripe

All transactions are securely processed through Stripe, a globally recognized payment gateway that protects your financial and personal information.

Payment Processing

Payments are processed immediately at checkout. Once the transaction is successful, you will receive an order confirmation email with your purchase details.

Please check the confirmation carefully and contact us promptly if you notice any discrepancies.

Pricing & Currency

  • All product prices are listed in USD (United States Dollars).

  • Prices do not include shipping fees or taxes; these will be calculated at checkout if applicable.

  • Luxeclothe reserves the right to adjust prices without prior notice.

Billing Information

To avoid delays or cancellations, please ensure your billing information is accurate, including:

  • Full name

  • Billing address

  • Phone number

  • Valid payment method

Incorrect or incomplete details may cause payment failure or processing issues.

Cancellations & Modifications

  • Orders can be canceled or modified before they are processed for shipment.

  • Once an order has been shipped, it cannot be canceled or changed.

To request a cancellation or modification, contact us as soon as possible:

Email: [email protected]
Phone (SMS only): +84-0364082935
Support time: 9am–5pm GMT+7

Refunds & Returns

For more information about refunds and returns, please see our [Refund, Return & Cancellation Policy].

Payment Disputes

If you believe there has been an error with your transaction or need to dispute a charge, contact us directly. We will coordinate with Stripe to resolve the issue promptly and fairly.

Thank you for choosing Luxeclothe. We appreciate your trust and are committed to delivering quality service from our factory to your doorstep.

Address: 132a/2, To 15 KP1, Trung My Tay, Quan 12, Ho Chi Minh city, 700000, Vietnam