Frequently Asked Questions (FAQ)

Welcome to Luxeclothe’s FAQ page. We design, produce, and ship all products directly from our facilities in Vietnam to ensure quality control and full transparency. Below are answers to our most frequently asked questions.

🛍 General Information

What is Luxeclothe?
Luxeclothe is a Vietnam-based fashion brand offering premium-quality clothing and accessories. Founded in 2024, we handle everything from design to delivery in-house.

Where is Luxeclothe based and do you ship internationally?
Luxeclothe is proudly headquartered in Ho Chi Minh City, Vietnam, where we also operate our own production facilities. All of our products are designed, manufactured, and shipped directly from Vietnam. This allows us to maintain strict quality control and full transparency throughout the entire process. We offer worldwide shipping to ensure fashion lovers everywhere can experience our collections.

How can I contact Luxeclothe?
Email: [email protected]
Phone (SMS only): +84-0364082935
Address: 132a/2, To 15 KP1, Trung My Tay, Quan 12, Ho Chi Minh city, 700000, Vietnam
Support time: 9am–5pm GMT+7

💳 Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards via Stripe.

Can I cancel my order?
Yes, if the order has not been shipped. Please contact us as soon as possible.

Are there any hidden fees or taxes?
No. We cover all applicable taxes and duties.

🚚 Shipping & Delivery

How long does it take to process an order?
Order processing takes 5–7 business days.

How long does shipping take?
Shipping takes 15–20 business days depending on location.

Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.

Which shipping carriers do you use?
We work with trusted carriers such as DHL, FedEx, and UPS.

🔄 Returns & Refunds

What is your return policy?
Returns are accepted within 30 days of delivery, if:

The item doesn’t match the description
You received the wrong item
The item is damaged or defective

How do I return an item?

By Mail: Contact [email protected] for instructions
In-Store: Bring the item and proof of purchase to our address

Is there a return fee?
We don’t charge any return fees. However, the customer is responsible for return shipping costs.

How will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the item.

🔐 Privacy & Security

How does Luxeclothe protect my data?
We use secure encryption, access controls, and regular audits to protect your information. Please refer to our Privacy Policy for more details.

Does Luxeclothe use cookies?
Yes, we use cookies to enhance your shopping experience. You can manage cookie settings in your browser.

📄 Legal & Policy Info

How do I report copyright violations (DMCA)?
Please see our DMCA Policy page for details on submitting a report.

Where can I read your terms?
Visit our Terms of Service page to understand your rights and responsibilities when using our site.

❓ Still Have Questions?

Contact our customer service team:
Email: [email protected]
Phone (SMS only): +84-0364082935
Support time: 9am–5pm GMT+7

Thank you for choosing Luxeclothe — where fashion is created and delivered with care from Vietnam.